Warranty.

What's covered?

The automatic gets a year from the day it turns up. If the pump, battery, charging port, screen or sealing ring stops doing its job with normal use, that's on us.

The Twisty doesn't have a set warranty, because there's not much in it to go wrong. If it turns up faulty or won't hold pressure, flick us an email and we'll sort it.

So what's not covered?

Dropping it, denting it, or the odd scratch from living in a kit bag. Opening it up or tinkering with it, since the bottom's the only bit that's meant to come off. And damage from getting it wet, charging it with anything but the cable in the box, or leaving it somewhere over 45 °C. A car in January counts.

Mine's playing up. What do I do?

Email hello@secondset.co.nz with your order number, a line or two about what it's doing, and a short phone video of it playing up. With a video, you don't have to post it to us just so we can see what you've already told us. A real person will get back to you.

Then what happens?

If it's covered, we'll fix it or send you a new one, and we'll cover the postage.